Refund Policy

1. Overview

This Refund Policy explains how refund requests are handled for IPTV subscriptions and related purchases, including our 7-day money-back guarantee.

2. How to Request a Refund

To request a refund, contact us using the contact details listed on the website and provide the relevant order information and a clear explanation of your request.

3. 7-Day Money-Back Guarantee

If you are not satisfied with your subscription, you may request a refund within 7 days of your purchase date. Approved refunds are processed as described in Section 8.

4. Refunds After the 7-Day Period

After the 7-day period, a refund may be considered where:

• A payment was processed incorrectly
• The same payment was charged more than once
• A qualifying technical issue prevents the purchased service from being used and cannot reasonably be resolved
• Another circumstance specifically covered by the applicable purchase terms applies

5. Installation or Device Issues

Compatibility and installation problems should normally be reported to support first. We may provide troubleshooting assistance or setup guidance to help resolve the problem. This does not affect your ability to request a refund within the 7-day period.

6. Change of Mind

After the 7-day period, refunds are not automatically available simply because a customer changes their mind after purchasing a subscription. Any applicable statutory consumer rights remain unaffected.

7. Duplicate Payments

If the same transaction is accidentally processed more than once, the duplicate payment may be eligible for reimbursement after verification.

8. Refund Process

Approved refunds are normally returned using the original payment method where possible. Processing times may depend on the payment provider.

9. Fraud and Abuse

Refund requests associated with fraudulent activity, deliberate misuse, chargeback abuse or attempts to obtain service without payment may be rejected.

10. Subscription Renewals

Subscriptions do not renew automatically. You will only be charged again if you choose to purchase a new plan.

11. Statutory Rights

Nothing in this policy is intended to remove or restrict consumer rights that cannot legally be excluded or limited under applicable law.

12. Contact

For refund enquiries, use the contact details listed on the website.